Refund policy

Last updated: 19 October 2026

Clear Display sells phone cases, digital wallpapers and digital membership access. The rules below depend on the product purchased and are subject to your mandatory consumer rights.

Phone cases

Our phone cases are made to order. We do not offer voluntary change-of-mind exchanges or refunds, including for selecting the wrong phone model or finish. This does not limit statutory cancellation rights or remedies for faulty, damaged, incorrect or misdescribed items.

If your case arrives faulty, damaged or different from what you ordered, email help@cleardisplay.store with your order number, a description and clear photos where possible. We will investigate and provide the replacement, refund or other remedy you are entitled to. Please report faults, damage, incorrect items or production and delivery problems as soon as possible, preferably within 14 days of delivery. This helps us investigate and raise any eligible supplier claim within the supplier’s 30-day reporting window. The 14-day reporting request and supplier claim window are not deadlines on your statutory rights.

Contact us before sending an item back so we can assess the issue and provide the correct return instructions. A physical return may not be required. Our return address, when we ask you to return an item, is Clear Display, 8 Bateman Street, Mosman Park, WA 6012, Australia, unless we provide a different address for your specific return. Do not send an item to Printify or the manufacturer without our instructions. Where we are responsible for a fault or incorrect item, we cover reasonable return costs when a return is required. A supplier’s own claim window does not reduce your rights against Clear Display.

Statutory cancellation rights in the EU and United Kingdom

For eligible online phone-case purchases, you may notify us that you wish to cancel within 14 days after receiving the case, without giving a reason, and then return it within 14 days of notifying us. Printing a standard catalogue design after an order does not by itself remove that right.

We refund an eligible cancellation within 14 days of receiving the returned goods or evidence that they were sent back, whichever is earlier. This includes the cost of our least expensive standard delivery option where required by law. You pay return postage for a statutory change-of-mind cancellation where the law permits; this does not apply to return costs we must cover for faults or incorrect items. We may reduce a refund for handling beyond what is necessary to inspect the item, where legally allowed. Other mandatory local cancellation rights are also preserved.

To cancel, email us with a clear statement, your name and order number. You may use this optional form: “I wish to cancel my order for [item], ordered on [date] and received on [date]. My name is [name], my address is [address], and my order number is [number].” A signature is needed only if you send the form on paper.

Requests before production

Contact us immediately if you want to cancel or change an order. We will try to help before production begins, but changes may not be possible once it is underway. This does not override any statutory cancellation right.

Wallpaper bonuses with cases

Matching wallpaper bonuses have no separate charge. Receiving or downloading a free bonus does not remove a statutory cancellation right for the physical case, and we do not deduct a separate wallpaper price from a case refund.

Digital wallpaper purchases

We do not offer returns, exchanges or change-of-mind refunds for digital wallpapers after the files or download access have been supplied.

Please review the product information and device compatibility before completing your purchase.

If a file is faulty, corrupted, materially different from its description or cannot be accessed because of an issue on our side, contact us at help@cleardisplay.store. We will investigate and, where appropriate, provide a replacement file, restore access or offer another remedy required by applicable law.

Clear Display Unlimited membership

Clear Display Unlimited provides access to all wallpapers in the membership library, including new weekly wallpaper drops, while the membership remains active.

The current Australian membership price is:

• A$49.99 for the initial payment
• A$14.99 per month thereafter

For other supported currencies, the initial payment and recurring monthly price are shown before purchase. The amount and currency agreed when you subscribe apply to your membership.

The membership automatically renews monthly until cancelled.

You may cancel before your next renewal through the available customer account or membership portal. Cancellation prevents future renewal charges. Your membership access will continue until the end of your current paid billing period, after which access to the member library and future wallpaper drops will end.

Payments already processed are not refundable or prorated simply because you change your mind, do not use the membership, forget to cancel or cancel partway through a billing period.

If you believe you were charged incorrectly, charged more than once or unable to access the membership because of an issue on our side, contact help@cleardisplay.store

Immediate access to digital content

By purchasing digital content and requesting immediate access, you acknowledge that delivery may begin immediately after payment.

Where applicable law provides a cancellation or withdrawal period for digital content, that right may end once immediate digital delivery begins with your express consent and acknowledgement. This does not affect rights that cannot legally be excluded.

Consumer guarantees

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

For Australian customers, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a remedy if a product or service is faulty, materially different from its description, unfit for its stated purpose or otherwise fails to meet an applicable consumer guarantee.

Business and contact details

For returns, refunds, billing or digital-access help, include your order number, the email address used at checkout and a short description of the issue. Please contact us for instructions before returning a physical item. This does not limit your statutory rights.

Clear Display
Operated by Sevvel Mahendranathan
ABN: 65 985 952 594
Business postal address: 8 Bateman Street, Mosman Park WA 6012, Australia
Email: help@cleardisplay.store
Phone: +61 499 053 358
Support hours: Monday–Friday, 9 am–5 pm (AWST)